Listen closely and learn
Marketers need to know where to reach customers, how to get customers and is the business meeting customer needs. They also need to know…
- Why are their customers like that?
- Why are they buying?
- Why are they paying?
- Are they the kind of customers they want?
- Are they going to repeat purchase?
- Are they happy with the pricing points?
Customer insight is incredibly powerful information, and a great way to answer these questions is to engage directly with and observe and analyse communication between, your customers. Create surveys, polls, Q&A sessions, or private invitee only discussion groups and generate living breathing, tried and tested research you can rely on.
If you’re not listening, you’re not learning
Features that enable deeper insight and engagement
Data and insight at your fingertips,
deep dive into who’s saying what.
Gain quick snaps shots of insight
through discussion group polls.
Schedule Q&A sessions & allow
customers to ask invited speakers questions.
Chat privately & directly with customers,
users can also message one another.
An unlimited number of open
& private discussion groups.
Gather customer data from surveys, &
incentivise participation with rewards.