Community Software Solutions
Engaging communities, ideas and experience to grow your business
Since the dawn of the internet, forums, instant messaging and social media platforms have provided high engagement because discussion is the foundation of the online experience.
These exist as digital communities to share ideas, ask questions, offer advice or connect over common interests. Now, instead of restricting collaboration to third-party sites, your organisation can participate and capture conversations around product or services in a proprietary social platform. There are a vast amount of opportunities created by simply understanding the needs of, and adding value to new and existing customers, clients, partners.
OnSerro is the next-generation of community engagement where organisations connect with customers, employees or partners. Most importantly, a community is a powerful channel to deploy e-mail, surveys, encourage live chat and conduct social listening to increase customer acquisition and loyalty.